Posted: 01 Jun 2020
- Please contact Genlife Financial Services (Pty) and have the following information handy:
1.1 Policy Number
1.2 Identity Number
1.3 Nature of enquiry
Complaints which are not resolved to your satisfaction may be referred to Liberty’s Legal & Compliance department. Complaints which are still not resolved may be referred to the Ombudsman for Long-Term Insurance or the Registrar of Long-Term Insurance.
Right to Cancel:
After Liberty has accepted the member’s application for insurance cover, the member may decide to instruct Liberty to cancel the policy. The member must submit this instruction in writing to Liberty within 30 days after receipt of this policy schedule. The member may only submit such cancellation instruction to Liberty if no benefit has yet been paid or claimed or the insured event has not yet occurred. Liberty may deduct the cost of any risk cover the member enjoyed under the policy before it was cancelled.
If this policy is being purchased to replace another policy that has been cancelled or which will be cancelled in the near future, the member should be aware that it might be to their disadvantage to do so. The member must please contact Genlife Financial Services (Pty) in order to be informed of these disadvantages and consequences and ensure that a Policy Replacement Advice Record is completed, if applicable.
Long-Term Insurance Ombudsman
Private Bag X45, Claremont, 7735
Tel: 0860 103 236
Fax: (021) 674 0951
Financial Sector Conduct Authority (FSCA)
P.O. Box 35655, Menlo Park, 0102
Tel: 080 020 3722
Fax: (021) 428 8000
Genlife Financial Services (Pty) Ltd (Administrators)
Tel: (021) 450 5581
Fax: 086 718 1504